Convergint Thursday said it has launched Convergint Monitoring, a fully integrated platform with a suite of tools to monitor intrusion, fire and other mission-critical systems for its customers.
The new offering is powered by Convergint’s strategic partnership with Rapid Response, a leading provider of professional monitoring services. Convergint Monitoring is focused on the needs of mission-critical, enterprise customers, such as banks and financial service companies, health care facilities utilities and the federal government.
“Our customers’ needs continue to evolve, and Convergint remains committed to developing its service capabilities and providing the insights and scale that our customers require,” said Eric Yunag, vice president of technology at Convergint, the Schaumburg-based, a $1.8 billion global security systems integration company.
The monitoring platform provides 24/7 access to highly trained operators, a full suite of manual and automated tools, and easy-to-access applications. The system includes a mobile app for on-the-go account management and comprehensive access to activity history. Further complementing these features, customers will also have the ability to send and receive text messages and to manage a notification service, authorizing immediate intervention and action when necessary, the company said.
